Privacy Policy
Effective April 13, 2026
Watson's Lakefront Resort (“we,” “us,” or “our”) operates the website at watsonslakefrontresort.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a reservation, or interact with us.
Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and mailing address provided through reservation forms, contact forms, or direct communication.
- Reservation details — check-in and check-out dates, lodging preferences, special requests, and payment information.
- Usage data — pages visited, time spent on pages, browser type, device type, and referring URL, collected automatically through analytics tools.
- Communications — messages sent through our contact form, email, or AI concierge chat.
How We Use Your Information
We use your information to:
- Process and manage your reservations
- Communicate with you about your stay, including confirmation and pre-arrival emails
- Respond to inquiries submitted through our contact form or concierge chat
- Send post-stay follow-ups and review requests (you may opt out at any time)
- Improve our website, services, and guest experience
- Comply with legal obligations
Cookies and Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymized usage data including pages visited, session duration, and traffic sources. This data helps us improve our website and marketing efforts.
We may also use cookies to remember your preferences and provide a better browsing experience. You can control cookie settings through your browser preferences. Our website displays a cookie consent banner on your first visit.
Third-Party Services
We use the following third-party services to operate our website and business. Each service has its own privacy policy governing how it handles your data:
- Newbook — property management and reservation system
- Toast— restaurant point-of-sale and online ordering for Red's Tavern
- Supabase — secure database hosting for guest records and form submissions
- Resend — transactional email delivery
- Vercel — website hosting and content delivery
- Google Analytics — website analytics and traffic measurement
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Reservation records are retained for business and legal compliance purposes. You may request deletion of your personal data at any time by contacting us.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment information is processed through our secure reservation system and is never stored on our servers.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
- Email: info@watsonslakefrontresort.com
- Phone: (208) 582-8939
- Address: Cataldo, Idaho